Other Services Provided by OneCity
At OneCity, we understand that effective communication and seamless integration are
essential to a successful digital marketing strategy. We offer a wide range of digital
marketing services designed to help businesses connect with their customers efficiently
and improve their overall customer engagement experience. Our comprehensive services
cater to businesses of all sizes, helping them establish a strong online presence,
streamline operations, and enhance customer interactions. Below is an in-depth look at
the various digital marketing services we provide:
Other Services
Office Contact (IVR + WhatsApp)
In today's fast-paced world, businesses need to ensure that customers can
easily get in touch with them. OneCity offers a unified communication system
that combines Interactive Voice Response (IVR) with WhatsApp. IVR is an
automated system that interacts with customers through pre-recorded voice
messages, allowing them to choose from a set of options to direct their
calls. By integrating WhatsApp, businesses can offer an additional channel
for messaging, making it easier for customers to communicate and receive
information. This integration ensures a smooth and efficient communication
flow for both inbound calls and messaging, all while keeping your team's
time and effort to a minimum. Our services are designed for your convenience
and ease of use, providing you with the confidence that your communication
needs are in good hands.
Cloud Contact Center (with VoIP + WhatsApp API)
OneCity also provides Cloud Contact Center solutions powered by Voice over
Internet Protocol (VoIP) technology and the WhatsApp API. A cloud-based
contact centre enables businesses to manage customer interactions across
multiple channels, including voice calls and WhatsApp messaging, from
anywhere in the world. By integrating VoIP for calls and WhatsApp API for
messaging, businesses can provide multi-channel support that's efficient,
flexible, and scalable. This system helps businesses handle high volumes of
customer inquiries in real-time, reducing wait times and improving customer
satisfaction. Our services empower you with the flexibility and scalability
to manage your business operations effectively.
Toll-Free Number
A Toll-Free Number is an essential tool for businesses that want to offer
their customers the convenience of making calls without incurring charges.
With a toll-free number, your business covers the call cost, allowing
customers to reach you at no expense. This not only enhances your customer
experience but also projects a professional image. Toll-free numbers are
especially useful for businesses that have a national or global customer
base, as they make it easier for customers to contact you without worrying
about international call rates or local charges. Our services are designed
to be cost-effective, ensuring that you get the most out of your investment.
Virtual Number
A Virtual Number is another innovative communication solution that OneCity
offers. Unlike traditional phone numbers tied to a specific location or
device, a virtual number allows calls to be forwarded to any device or
location. This means that businesses can set up a virtual number for
customer support, marketing campaigns, or any other purpose, without the
need for a physical phone line. Virtual numbers offer flexibility, privacy,
and cost savings, making them ideal for businesses with remote teams or
those looking to expand internationally. This service can greatly enhance
your business operations by providing a flexible and cost-effective
communication solution, especially for businesses with remote teams or those
looking to expand internationally.
WhatsApp API
WhatsApp API is a powerful tool enabling businesses to integrate WhatsApp
messaging into their systems for seamless customer communication. With the
WhatsApp API, businesses can send and receive messages, automate responses,
and provide real-time customer support. This integration allows for better
customer engagement, as WhatsApp is a widely used messaging platform,
ensuring that businesses can meet their customers where they are. Whether
for customer support, order confirmations, or product information, the
WhatsApp API makes it easier for companies to communicate effectively with
their audience.
WhatsApp Campaigns
OneCity helps businesses run WhatsApp Campaigns to effectively engage with
their audience. WhatsApp campaigns involve sending targeted promotional
messages, updates, or notifications to customers via WhatsApp. These
campaigns can be customised to suit your business needs, whether you're
promoting new products, offering discounts, or keeping customers informed
about important updates. By leveraging WhatsApp's broad user base,
businesses can ensure that their campaigns reach a wider audience and
generate higher engagement rates. This service can significantly boost your
marketing efforts by providing a direct and effective way to engage with
your audience.
Multi-User Chat
Multi-user chat is a feature that allows multiple users or team members to
participate in a single conversation or chat group. This feature is handy
for businesses requiring real-time team collaboration, such as customer
support teams or sales departments. With multi-user chat, multiple
representatives can interact with a customer simultaneously, ensuring faster
response times and more efficient service. This feature promotes teamwork
and ensures that customers receive the best possible service.
Virtual Number
A Virtual Number is another innovative communication solution that OneCity
offers. Unlike traditional phone numbers tied to a specific location or
device, a virtual number allows calls to be forwarded to any device or
location. This means that businesses can set up a virtual number for
customer support, marketing campaigns, or any other purpose, without the
need for a physical phone line. Virtual numbers offer flexibility, privacy,
and cost savings, making them ideal for businesses with remote teams or
those looking to expand internationally. This service can greatly enhance
your business operations by providing a flexible and cost-effective
communication solution, especially for businesses with remote teams or those
looking to expand internationally.
Call Masking
Call Masking is a service that OneCity provides to ensure privacy and
security for businesses and their customers. With call masking, the caller's
and recipient's actual phone numbers are hidden. Instead, a virtual number
is displayed to both parties. This service is especially useful for
businesses that handle sensitive information, such as e-commerce platforms,
delivery services, or marketplace providers. By using call masking,
companies can maintain privacy, build trust with customers, and prevent
unauthorised access to personal information.
True Caller for Business
True Caller for Business is a service that helps businesses manage their
contact details and ensure that customers recognise and trust their calls.
When enterprises use True Caller for Business, their contact details are
verified and displayed in the True Caller app, a widely-used caller ID
service. This makes it easier for customers to recognise your calls,
reducing the likelihood of missed calls or ignored messages. This service is
particularly valuable for businesses in industries where trust and
recognition are essential, such as financial services, healthcare, and real
estate.
Bulk SMS API
With OneCity's Bulk SMS API, businesses can simultaneously send large
volumes of SMS messages to multiple recipients. This tool is essential for
companies looking to reach a large audience quickly and efficiently. Whether
it's for promotional offers, appointment reminders, or transactional
messages, Bulk SMS can help businesses communicate effectively with their
customers. The Bulk SMS API allows companies to automate the sending
process, ensuring that messages are delivered in real-time and helping
maintain consistent communication with customers.
Zoho CRM
OneCity provides integration with Zoho CRM, a powerful cloud-based customer
relationship management (CRM) platform. Zoho CRM helps businesses manage
their sales, marketing, and customer support activities in one place. With
Zoho CRM, companies can track customer interactions, manage leads, automate
tasks, and analyse data to improve customer relationships. By integrating
Zoho CRM with your digital marketing efforts, businesses can streamline
operations and gain valuable insights into customer behaviour and
preferences, ultimately improving sales and retention rates.
Freshworks
Freshworks is a suite of cloud-based tools designed to enhance customer support and engagement. With Freshworks, businesses can manage customer relationships, handle support tickets, and optimise sales processes. It includes tools for helpdesk support, live chat, email management, and much more. Freshworks helps businesses provide excellent customer service by addressing all customer queries promptly and efficiently, contributing to higher customer satisfaction levels.
LeadSquared
LeadSquared is a marketing automation and CRM platform that helps businesses capture, manage, and nurture leads. With LeadSquared, companies can automate their lead generation processes, segment leads based on their behaviour and preferences, and track their journey through the sales pipeline. This tool helps businesses stay organised, ensuring that no leads fall through the cracks and that each one is nurtured correctly. LeadSquared integrates with various marketing channels, making it a comprehensive solution for managing your customer journey.
All Integration
At OneCity, we understand the importance of seamless operations, so we offer All Integration services. Integration refers to connecting various software, tools, and platforms to work together efficiently. Integrating your CRM with marketing automation tools, linking your communication platforms with your website, or connecting various customer service channels ensures that data flows smoothly between systems. This results in improved workflows, better data management, and a more unified approach to customer service.
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